Privacy Policy

Last updated: 5 September 2026

BOLTIX respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing communications or otherwise interact with BOLTIX.

We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

BOLTIX is responsible for deciding how and why your personal information is processed.

BOLTIX
[Registered Business Name]
[Registered Address]
[Email Address]
[Company Registration Number, if applicable]

For data protection purposes, we are the data controller for the personal information covered by this Privacy Policy, unless stated otherwise.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Information You Provide

This may include:

• Your name

• Billing and delivery address

• Email address

• Telephone number

• Account login information

• Order and purchase information

• Returns and refund information

• Customer service communications

• Reviews or other information you choose to provide

• Marketing preferences

Payment Information

When you make a purchase, payment information is processed by our payment service providers.

We may receive information such as payment status, transaction reference, payment method and limited payment details necessary to process and manage your order.

We do not normally store complete payment card details on our own systems.

Information Collected Automatically

When you use our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Approximate location derived from IP address

• Website pages visited

• Referring website

• Date and time of visits

• Website interactions

• Cookie and similar technology information

The information collected will depend on the technologies and services enabled on the website.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders

• Take and manage payments

• Arrange delivery

• Manage returns, refunds and exchanges

• Provide customer support

• Communicate with you about your orders

• Manage customer accounts

• Respond to enquiries

• Improve our products, services and website

• Prevent fraud and detect misuse

• Maintain website and information security

• Keep appropriate business and financial records

• Meet legal and regulatory obligations

• Send marketing communications where permitted and, where required, with your consent

• Understand website usage and improve our online experience

We will only use your personal information where we have a lawful basis for doing so.

4. Our Lawful Bases

Depending on the circumstances, we may process personal information under one or more of the following lawful bases:

Contract

We may process information where it is necessary to enter into or perform a contract with you, such as processing and delivering an order.

Legal Obligation

We may process information where necessary to comply with a legal or regulatory obligation, such as accounting, tax, consumer protection or other legal requirements.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

Examples may include website security, fraud prevention, service improvement, customer administration and certain direct marketing activities where permitted by law.

Consent

Where consent is required, we will ask for it before carrying out the relevant processing.

You can withdraw consent at any time. Withdrawing consent does not affect processing that took place before withdrawal.

5. Orders and Payments

When you place an order, we use your information to process the transaction, prepare your order, arrange delivery, communicate order updates and manage any subsequent returns, refunds or customer service requests.

Payment information may be processed by third-party payment providers acting in accordance with their own privacy policies and security requirements.

6. Delivery and Service Providers

We may share relevant information with carefully selected third parties where necessary to operate our business and provide our services.

This may include:

• Payment processors

• Delivery and courier companies

• Website hosting providers

• Ecommerce and website technology providers

• IT and security providers

• Email and communications providers

• Analytics providers

• Marketing technology providers

• Professional advisers

• Fraud prevention and security services

We only share information where there is an appropriate reason and lawful basis for doing so.

We do not sell your personal information to third parties.

7. Marketing Communications

If you have subscribed to receive marketing communications, we may use your name and contact details to send information about products, offers, launches, promotions and other BOLTIX updates.

Where consent is required, we will only send marketing communications where you have provided the appropriate consent.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us.

Even if you opt out of marketing, we may continue to send essential service communications relating to orders, accounts, transactions or other services you have requested.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use the website and, where applicable, support marketing and advertising.

Some cookies are necessary for the website to operate and cannot be disabled through our cookie preferences.

Where consent is required for non-essential cookies or similar technologies, we will request your consent before using them.

You can manage your cookie preferences through our cookie controls where available.

The types of cookies used may include:

• Strictly necessary cookies

• Functional cookies

• Analytics cookies

• Performance cookies

• Marketing or advertising cookies

The exact cookies used may change as we add, remove or update website services.

9. Website Analytics

We may use analytics services to understand how visitors use our website, including which pages are visited, how users navigate the site and how we can improve performance and usability.

Where applicable, analytics technologies will be used in accordance with applicable cookie and data protection requirements.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We restrict access to personal information to people and service providers who reasonably need it for legitimate business purposes.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to meet legal, accounting, tax, regulatory or dispute-resolution requirements.

Different categories of information may therefore be retained for different periods.

For example, information relating to purchases may need to be retained for longer than information collected solely for a temporary marketing campaign.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

12. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

13. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

• The right to access your personal information

• The right to correct inaccurate or incomplete information

• The right to request deletion of your personal information

• The right to request restriction of processing

• The right to object to certain processing

• The right to data portability in applicable circumstances

• The right to withdraw consent where processing is based on consent

• Rights relating to certain automated decision-making and profiling where applicable

These rights are not absolute and may depend on the lawful basis for processing and other legal requirements.

If you wish to exercise a data protection right, please contact us using the details at the end of this policy.

14. Right to Object to Direct Marketing

You have the right to object to the processing of your personal information for direct marketing purposes.

You can unsubscribe from marketing communications at any time using the unsubscribe mechanism included in our communications or by contacting us.

15. Children’s Privacy

Our website is intended for a general audience and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be contrary to applicable law.

16. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

If you follow a link to another website, that website will have its own privacy practices and policies.

We are not responsible for the privacy practices, security or content of third-party websites.

17. Fraud Prevention and Security

We may process information to identify, investigate and prevent fraudulent transactions, suspicious activity, abuse of promotional offers and other security risks.

Where appropriate, information may be shared with relevant payment providers, fraud prevention services or law enforcement authorities.

18. Automated Decision-Making

We do not intend to make decisions producing legal or similarly significant effects based solely on automated processing unless permitted by law and appropriate safeguards are provided.

Where automated decision-making is used in connection with a service, we will provide any information and rights required by applicable law.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services or legal requirements.

The latest version will be published on this page with the relevant update date.

Where changes are significant, we may take additional steps to bring them to your attention where appropriate.

20. Complaints

If you have concerns about how we use your personal information, we encourage you to contact us first so that we can investigate and try to resolve the issue.

You also have the right to complain to the UK’s data protection supervisory authority, the Information Commissioner’s Office (ICO), if you believe your personal information has been handled unlawfully.

21. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have a privacy-related concern, please contact:

BOLTIX
sales@boltix.co.uk
07515 029607